At hy888, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect from Pakistani players, why we collect it, how we use and safeguard it, and what rights you hold over your own information.
Six commitments that guide how hy888 handles the personal data of every Pakistani player on the platform.
hy888 collects only the personal data that is strictly necessary to operate your account, process PKR transactions, and comply with our legal obligations. We do not gather data beyond what is required for a defined and legitimate purpose.
All data transmitted between your device and hy888 servers is encrypted using TLS 1.3. Stored personal data is protected by AES-256 encryption at rest. Access to player data within hy888 is restricted to authorised personnel on a strict need-to-know basis.
Every hy888 player has the right to access, correct, port, restrict, or request deletion of their personal data. We honour these requests without unnecessary delay. Submit a data rights request any time through the hy888 Support page.
hy888 does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing or commercial purposes. Your data is used exclusively to operate the hy888 platform and fulfil our legal obligations.
hy888 retains personal data only for as long as is required by the purpose for which it was collected or as mandated by applicable law. Once the retention period expires, data is securely deleted or anonymised in line with our data lifecycle policy.
In the unlikely event of a personal data breach that poses a risk to your rights, hy888 will notify affected players without undue delay and take immediate steps to contain and remediate the incident. We maintain an internal breach response protocol reviewed regularly by our security team.
1.1 The data controller responsible for the personal information collected through the hy888 platform is hy888 (referred to in this document as "hy888", "we", "us", or "our"). hy888 operates the online gaming platform accessible at hy888.bio and related mobile applications.
1.2 For all privacy-related queries, data subject access requests, or complaints regarding the handling of your personal data, you may contact our Data Protection team via the Support page. Our support team is available 24 hours a day, 7 days a week, to assist Pakistani players with data-related matters.
1.3 This Privacy Policy applies to all personal data collected through the hy888 website, mobile applications, customer support interactions, payment processing flows, and any other touchpoint through which you interact with the hy888 platform.
2.1 hy888 collects personal data in the following categories depending on how you interact with the platform:
| Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number | Registration & KYC |
| Contact Data | Mobile number (03xx format), email address, city of residence | Registration |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, transaction history | Deposits & Withdrawals |
| KYC Documents | Scanned CNIC, passport photo page, selfie with ID, proof of address | KYC Verification |
| Technical Data | IP address, device type, browser version, operating system, session duration | Platform Use |
| Behavioural Data | Game history, bet amounts, win/loss records, favourite game categories | Platform Use |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Support Interactions |
2.2 hy888 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity document verification purposes.
2.3 Where you choose not to provide data that is required for a specific process (such as KYC verification), hy888 may be unable to fulfil that process — for example, withdrawal requests cannot be processed without satisfactory identity verification.
3.1 hy888 processes your personal data for the following defined purposes:
You may opt out of promotional SMS and email communications at any time by updating your notification preferences in account settings or by contacting the hy888 Support team. Opting out of marketing does not affect operational communications such as transaction confirmations or security alerts.
4.1 hy888 processes your personal data on one or more of the following legal bases depending on the specific processing activity:
4.2 Where hy888 relies on legitimate interests as a legal basis, we carry out a balancing assessment to ensure that our interests do not outweigh your fundamental privacy rights.
5.1 hy888 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
5.2 hy888 does not sell, rent, or exchange your personal data with unaffiliated third parties for their own commercial or marketing purposes under any circumstances.
5.3 All third-party service providers engaged by hy888 are contractually bound to process your data only on hy888's instructions and to maintain appropriate technical and organisational security measures.
In the event that hy888 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to a successor entity. You will be notified of any such transfer and the privacy terms applicable to your data will be maintained.
6.1 hy888 retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:
6.2 Where hy888 is required by law to retain data beyond the periods set out above, the longer statutory period will apply.
7.1 hy888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
7.2 While hy888 takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account login credentials and for notifying hy888 immediately if you suspect unauthorised access to your account.
8.1 hy888 uses cookies and similar tracking technologies to operate the platform, enhance user experience, and collect analytical data. The categories of cookies used are as follows:
8.2 On your first visit to hy888, a cookie consent banner will present your options. You may accept all cookies, configure your preferences, or decline non-essential cookies. You can update your cookie preferences at any time through your browser settings or the cookie management panel available in the platform footer area.
8.3 Disabling strictly necessary cookies will impair the functionality of the hy888 platform and may prevent you from logging in or completing transactions.
As an hy888 player, you hold the following rights in respect of your personal data. Submit any request via the Support page and we will respond within 30 days.
Request a copy of all personal data hy888 holds about you, along with information about how it is being processed.
Request correction of any inaccurate or incomplete personal data held in your hy888 account profile.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that hy888 restrict processing of your data while a dispute about its accuracy or the lawfulness of processing is being resolved.
Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another service provider of your choice.
Object to the processing of your data for direct marketing or where processing is based on hy888's legitimate interests and your situation warrants it.
10.1 hy888 does not knowingly collect personal data from individuals under the age of 21. The hy888 platform is strictly intended for adults aged 21 and above. Age verification is a mandatory step in the account registration and KYC process.
10.2 If hy888 becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned to the originating payment method pending identity confirmation.
10.3 If you are a parent or guardian and believe that your child has registered an account on hy888, please contact us immediately via the Support page so that we can take prompt corrective action.
21+ Access to hy888 is restricted to adults aged 21 and above. We actively implement age-gating measures and encourage parents to use device-level parental controls to prevent underage access to online gaming platforms.
11.1 To operate the hy888 platform, your personal data may be transferred to and processed in countries outside Pakistan, including countries where our cloud infrastructure, game providers, and third-party service providers are based.
11.2 Where personal data is transferred internationally, hy888 ensures that appropriate safeguards are in place to protect your information to a standard equivalent to the protections applicable within Pakistan, including:
11.3 For further information about the safeguards applied to international data transfers or to obtain copies of the relevant contractual protections, please contact hy888 via the Support page.
12.1 hy888 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The effective date at the top of this page will be updated with each revision.
12.2 For material changes — those that significantly affect how your personal data is collected, used, or shared — hy888 will provide advance notice to registered players via their registered email address or mobile number at least 14 days before the changes take effect.
12.3 Your continued use of the hy888 platform following notification of changes constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with any change, you should cease using the platform and may request account closure via the Support page.
12.4 This Privacy Policy should be read in conjunction with the Terms & Conditions and the Responsible Gaming Policy, all of which together constitute the full agreement governing your use of the hy888 platform.
For any questions, concerns, or data rights requests relating to this Privacy Policy, please contact our Data Protection team via the hy888 Support page. We aim to respond to all privacy-related enquiries within 5 business days.
Your privacy is protected, your data is secure, and your PKR transactions are encrypted end-to-end. Join thousands of Pakistani players who trust hy888 for fair, safe, and responsible online gaming.